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S.T.U Privacy Policy & Terms Of Use

For each visit to our Web site, our Web server automatically recognizes the consumer's domain name.

We collect aggregate information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to improve the content of our Web page.

If you sign up for our mailing list or purchase anything from The Rock Shop, rest assured we will NEVER sell/lease/rent or in any fashion share your email information with ANY outside party. The information you provide will only be used to communicate with you regarding an order you have placed or to send you our newsletter if you have opted into our mailing list.

If you have opted in for our monthly newsletter and are receiving e-mail from us now and would like to discontinue this service, please let us know by using our newsletter opt-out request form by clicking HERE.

When ordering an item or requesting e-mail, please provide us with your correct name and e-mail address. 

Persons who supply us with their telephone numbers when ordering online may receive telephone contact from us with information regarding orders they have placed online. Please provide us with your correct phone number. 

Online Security
In addition to respecting your privacy, SUMTHINUGLY  wants you to feel completely secure in your online purchasing experience. That's why we've taken measures to ensure the safety of your credit card use. SUMTHINUGLY  uses the top of the line, industry standard Secure Sockets Layer (SSL) technology via PAYPAL payment services to protect you. With SSL, your online document and any information you send back to us are encrypted for complete privacy while in transit.

It is our commitment at SUMTHINUGLY to ease any of your concerns about privacy or security. However, we realize that some of you may still be uneasy using your credit card online. Please feel free to  e-mail us at info@sumthinugly.com if you have further questions or concerns.

 

 

RETURN POLICY

· All returns are a subject to approval by SUMTHINUGLY . No merchandise may be returned without obtaining a return authorization (RA#) within thirty(30) days of receipt of merchandise. Send an email to returns@sumthinugly.com  to obtain a claim number.

· Returns must be made within fifteen(15) days after obtaining the RA#.

· Each package returned must have the RA# clearly marked on the shipping label.

·
SUMTHINUGLY  is not responsible for damaged merchandise due to wear and tear.

·
SUMTHINUGLY  only accepts returned merchandise if the merchandise had manufacturing defects, if they were of unsatisfactory quality, or if they were erroneously sent to a customer.

· Authorized returns are accepted for full refund store credits and exchange. We reserve the right to correct any errors found in our price list, catalog or invoice. All weights are approximate and may vary within a minimum percentage.
 

Shipping and handling charges are non-refundable. Worn, broken or damaged items cannot be returned. If your item is defective, as determined by SUMTHINUGLY  we will refund the original purchase price less  shipping and handling charges or issue you a credit for new merchandise whichever you choose. Please allow 4 to 6 weeks for delivery.

Returns need to be carefully packaged, and we suggest you use the original shipping boxes if possible.  For your protection against damage and loss during shipping, please make sure you insure your return package  for at least the full price of the product.

 
© 2005-2006  sumthinugly                 Privacy/Terms Of Use